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Guest Service Coordinator

3 months ago

Ascot, Windsor and Maidenhead, United Kingdom Mainstream Fleet Services Full time
Guest Service Coordinator Ascot Surrey

23,500 per annum

5 days over 7 Mon to Sun

Days Nights Weekends

Transport Essential

**Responsibilities: - You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives nothing but the best experience.

  • Some of your duties will include to handle luggage delivery and collection
  • As our Guest Services Coordinator, you will provide all passersby and visitors with a positive first impression of the hotel.
  • You'll also show flexibility and creativity in dealing with guests' special requests and challenges that may arise during the day.
  • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Services Assistant you'll have the opportunity to bring these to life and continue to create our legacy.
  • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
  • English is the primary language used in our hotel. You can comfortably communicate in this language.

Benefits

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the group up to 48 nights every year
  • 50% F&B discount at selected bars and restaurants within the group
  • Vibrant Social events that bring employees together including a Winter ball
  • Amazing benefits such as discounts in various high street and online shops, enhanced family leave entitlements and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities
  • Access to immediate well being advice, because We Care about our employees