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Guest Services Supervisor

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

Job Summary

Coworth Park is seeking a highly skilled Guest Services Supervisor to join our team. As a Shift Leader, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. You will also be responsible for ensuring smooth running of the shift and communication with other departments.

Key Responsibilities

  • Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
  • Assist with Check in and Check out
  • Supervise the billing, ensuring folios are up to date and accurate
  • Liaise directly with VIP guests ensuring all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift
  • Assist the Guest Service Managers when needed
  • Identify any training needs of the Guest Service Coordinators staff and communicate these to management
  • Carry out on the job training with all Guest Service Receptionists
  • Act as an ambassador of the hotel
  • Attend any training courses that may seem beneficial

Requirements

  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player

About Coworth Park

Coworth Park is a luxury hotel that offers a range of benefits to its employees, including complimentary nights with breakfast, 50% F&B discount, and a contributory pension scheme. We are committed to providing our guests with a 5* service and are looking for someone who shares our passion for hospitality.