Guest Services Manager

23 hours ago

Ascot, Windsor and Maidenhead, United Kingdom DORCHESTER COLLECTION Full time
Job Title: Director of Guest Experience Job Summary: We are seeking a highly skilled and experienced Director of Guest Experience to join our team at Coworth Park Hotel. As a key member of our leadership team, you will be responsible for ensuring that every guest has an exceptional experience during their stay with us. You will oversee the daily operational functions of the Guest Services and Guest Relations Departments, ensuring that each guest receives a truly exceptional experience while on property. Key Responsibilities: * Ensure a seamless and guest-centric service is offered throughout every interaction with our guests while building lasting relationships and creating brand bonds to create guest loyalty. * Oversee and manage the daily operational functions of the Guest Services and Guest Relations Departments. * Coordinate and plan for all of the guest's stay, through research and communication with all departments to create a memorable stay. * Communicate with other departments and extended hotel team in order to ensure the alignment remains. * As a senior member of the team, you will be responsible for staff welfare and morale, as well as conducting annual performance reviews and training for the team. Requirements: * Previous experience in a luxury 5* hotel. * Strong communication skills. * Excellent written and spoken English, as well as good IT skills, including the use of Microsoft Office. What We Offer: * Complimentary Stays: Enjoy 12 complimentary stays with breakfast at Dorchester Collection Hotels every year. * Very generous Employee Introductory Scheme offered. * Team members' awards and incentives schemes. * Contributory pension scheme entitlement from date of commencement. * Online benefits & discounts. * Life assurance cover for all team members. * Uniform laundered complimentary. * Complimentary meals whilst on duty at our team members' restaurants. * Cycle to work scheme. * Occupational Health, including subsidised massage treatments and health clinics. * Social events throughout the year - including our winter ball, summer party and regular pub quizzes

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