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Guest Services Ambassador

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Exclusive Hotels and Venues Full time
Deliver Exceptional Guest Experiences

As a Guest Services Assistant at Exclusive Hotels and Venues, you will play a vital role in ensuring our guests have an unforgettable stay. Your primary responsibility will be to provide seamless and personalised service, exceeding guest expectations at every turn.

Key Responsibilities:
  • Collaborate with the Guest Relations Manager to review and improve the guest journey, responding to feedback and implementing changes to enhance the overall experience.
  • Engage with guests throughout their stay, creating a warm and welcoming atmosphere that makes them feel at home.
  • Support the reception and concierge teams, ensuring a high level of service and attention to detail.
  • Flag VIP guests and ensure their rooms meet hotel standards, with all necessary amenities in place.
  • Provide welcome cards and messages to special occasions, ensuring guests feel valued and recognised.
  • Update guest profiles in HART and use this information to enhance the guest experience, improving and personalising the journey accordingly.
  • Handle and resolve complaints, ensuring guest satisfaction is maintained and follow-up is conducted to ensure resolution.

As a Guest Services Assistant, you will be the ambassador for our hotel, ensuring that every guest interaction is positive and memorable. If you are passionate about delivering exceptional service and creating unforgettable experiences, we want to hear from you.