Guest Services Supervisor
5 days ago
Job Summary
Coworth Park is seeking a highly skilled Guest Services Supervisor to join our team. As a Shift Leader, you will be responsible for supervising Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. You will also be responsible for ensuring smooth running of the shift and communication with other departments.
Key Responsibilities
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check in and Check out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift
- Assist the Guest Service Managers when needed
- Identify any training needs of the Guest Service Coordinators staff and communicate these to management
- Carry out on the job training with all Guest Service Receptionists
- Act as an ambassador of the hotel
- Attend any training courses that may seem beneficial
Requirements
- Passionate about hospitality and delivering a 5* service to our guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
About Coworth Park
Coworth Park is a luxury hotel that offers a range of benefits to its employees, including complimentary nights with breakfast, 50% F&B discount, and a contributory pension scheme. We are committed to providing our guests with a 5* service and are looking for someone who shares our passion for hospitality.
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