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Director of Guest Services

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom COREcruitment Ltd Full time
Job Description

Job Title: Guest Experience Director – 5 Star Hotel

Salary: Up to £45,000 + Service Charge

Location: Surrey

COREcruitment Ltd is seeking a Guest Experience Director to join their 5-star hotel team in Surrey. The successful candidate will oversee and manage Guest Services and Guest Relations to ensure exceptional, guest-centric service and lead the team to deliver the best possible experience within a 5-star hotel.

About the Position

  • Provide excellent customer service by responding to all customer and guest queries
  • Build strong relationships with guests
  • Work closely with the Director of Rooms
  • Train and develop the Guest Experience Team
  • Ensure that guests and VIPs receive a bespoke service
  • Oversee the feedback and respond accordingly
  • Maximise room revenue

The Successful Candidate

  • Previous experience in luxury hotels
  • Good communication skills in English (written and verbal)
  • Fantastic customer service skills
  • Management experience
  • Someone who is well organised and willing to go the extra mile
  • Great career progression options

Company Benefits

  • Competitive salary
  • Career opportunities
  • Service charge
  • Discounts throughout the group