Guest Services Ambassador

4 weeks ago


Ascot, Windsor and Maidenhead, United Kingdom Exclusive Hotels and Venues Full time
Guest Services Assistant

Delivering Exceptional Guest Experiences

The Guest Services Assistant plays a vital role in ensuring that our guests receive a seamless and personalised experience during their stay at Exclusive Hotels and Venues. This role requires a high level of engagement, attention to detail, and a passion for delivering exceptional service.

Key Responsibilities:
  • Guest Profiling and Personalisation: Capture and update guest information in the HART PMS system to enhance their experience and provide tailored services.
  • VIP Guest Management: Ensure that all VIP guests receive a warm welcome, with appropriate amenities and services tailored to their needs.
  • Front of House Support: Collaborate with the reception and concierge teams to provide a seamless guest experience, including hosting daily morning meetings and using internal communication channels.
  • Guest Feedback and Complaints: Handle and resolve guest complaints in a timely and professional manner, ensuring guest satisfaction is maintained.
  • Guest Journey Improvement: Work with the Guest Relations Manager to review and improve the guest journey in response to guest feedback.

Requirements: To be successful in this role, you will need excellent communication and interpersonal skills, a passion for delivering exceptional service, and the ability to work effectively in a fast-paced environment.



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