Director of Guest Experience

5 days ago

Ascot, Windsor and Maidenhead, United Kingdom Coworth Park Full time

About the Role

Coworth Park is seeking a highly skilled and experienced professional to join our team as a Director of Guest Experience. As a senior member of our team, you will be responsible for ensuring a seamless and guest-centric service is offered throughout every interaction with our guests.

Key Responsibilities

  • Oversee and manage the daily operational functions of the Guest Services and Guest Relations Departments to ensure each of our guests receives a truly exceptional experience while on property.
  • Coordinate and plan for all of the guests' stay, through research and communication with all departments to create a memorable stay.
  • Communicate with other departments and extended hotel team to ensure alignment and effective service delivery.
  • Conduct annual performance reviews and training for the team, and liaise and support the Director of Rooms with the daily operation of the hotel.
  • Closely collaborate with the Global Director of Guest Relations to ensure seamless service delivery.

Requirements

  • Strong communication skills with a strong customer service ethic.
  • Ability to communicate effectively in English, the primary language used in our hotel.
  • Experience in a similar role, with a proven track record of delivering exceptional guest experiences.
  • Strong leadership skills, with the ability to motivate and inspire a team.
  • Ability to work collaboratively with other departments and teams to achieve common goals.

About Us

Coworth Park is a luxury hotel that prides itself on delivering exceptional guest experiences. We are committed to providing a warm and welcoming environment for our guests, and we are seeking a Director of Guest Experience who shares our values and passion for delivering outstanding service.

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