Guest Service Director
5 days ago
Job Title: Guest Service Manager
Company: Ginger Recruitment Services Limited
Location: Ascot
Job Type: Full-time
Salary: £31,827 + Benefits
About the Role:
We are seeking a professional Guest Service Manager to lead our Front of House operations, ensuring an exceptional guest experience from arrival through departure. This role is ideal for a visionary leader who excels in service delivery and guest relations in a prestigious hospitality environment.
Key Responsibilities:
- Lead the Front of House operation daily/nightly to provide an exceptional guest experience
- Anticipate guest needs intuitively and ensure seamless service delivery at all times
- Engage proactively with guests during their stay to enhance their experience through personalized service and creative gestures
- Oversee and coordinate the running of Front of House areas, ensuring smooth operations and addressing any guest complaints or queries effectively
- Maintain a strong lobby presence, especially during peak times, to greet and meet with guests, ensuring all VIP guests are recognized
- Responsible for the training and performance monitoring of the team, ensuring high standards are met consistently
Requirements:
- Hospitality degree with experience in a 5-star hotel environment
- Previous experience as a Duty Manager or in a similar role, with strong operational knowledge of hotel management systems, preferably Opera
- Customer-oriented with excellent communication skills and the ability to interact with guests effectively
- Strong organizational skills and a team player who can work collaboratively with various hotel departments
- Committed to living the company's values daily and acting as a brand ambassador
What We Offer:
- A dynamic work environment in a prestigious location
- Opportunities for personal and professional growth within the company
- A competitive salary and benefits
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