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Senior Manager of Guest Experience and Engagement

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow Full time
About the Role

We are seeking a highly skilled and experienced Director of Guest Experience to join our team at Blue Arrow. As a key member of our leadership team, you will be responsible for ensuring that our guests receive a seamless and exceptional experience throughout their stay.

Key Responsibilities
  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Oversee the daily operational functions of the Guest Services and Guest Relations Departments
  • Collaborate with other departments to ensure alignment and effective communication
  • Conduct annual performance reviews and training for the team
  • Support the Director of Rooms with the daily operation of the hotel
Requirements
  • Previous experience in a luxury hotel environment
  • Strong communication and interpersonal skills
  • Excellent written and spoken English, as well as good IT skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment