Guest Services Coordinator Shift Leader
3 days ago
As a Guest Services Coordinator Shift Leader at COWORTH PARK, you will be responsible for supervising a team of Guest Service Receptionists, ensuring that all tasks are completed to the highest standards. Your role will involve assisting with check-in and check-out, supervising billing, and liaising directly with VIP guests to ensure their needs are met.
Key Responsibilities- Supervise Guest Service Receptionists and assist with issues that may arise
- Assist with check-in and check-out
- Supervise billing and ensure folios are up to date and accurate
- Liaise directly with VIP guests
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover with the Guest Service Manager
As a Guest Services Coordinator Shift Leader, you will be part of a dynamic team that is passionate about delivering exceptional customer service. You will have the opportunity to work with a range of guests, from individuals to groups, and will be responsible for ensuring that their experience at COWORTH PARK is nothing short of exceptional.
Requirements- Passionate about hospitality and delivering a 5* service to guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge, including Microsoft Office
- Good written and spoken English
- Team player
We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of the hospitality industry. If you are a motivated and organized individual who is looking for a new challenge, we would love to hear from you.
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