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Guest Services Ambassador

2 months ago

Ascot, Windsor and Maidenhead, United Kingdom Exclusive Hotels and Venues Full time
Delivering Exceptional Guest Experiences

At Exclusive Hotels and Venues, we are committed to providing our guests with a seamless and memorable experience. As a Guest Services Assistant, you will play a vital role in ensuring that our guests feel at home and valued throughout their stay.

Key Responsibilities:
  • Guest Profiling and Personalisation: Capture and store guest information in the HART PMS system to enhance their experience and provide tailored services.
  • Front of House Support: Collaborate with the reception and concierge teams to ensure a high level of engagement with guests and provide a warm welcome.
  • VIP Management: Flag VIP guests, ensure their rooms meet hotel standards, and provide special amenities and services.
  • Complaint Resolution: Handle and resolve guest complaints in a timely and professional manner, ensuring guest satisfaction is maintained.
  • Communication and Collaboration: Host daily morning meetings with the Front of House team, use internal communication channels, and ensure all relevant departments are informed of business activities.

We are looking for a skilled and enthusiastic individual who is passionate about delivering exceptional guest experiences. If you have a keen eye for detail, excellent communication skills, and a commitment to providing outstanding service, we would love to hear from you.