Guest Services Co-ordinator Shift Leader

1 month ago

Ascot Berkshire, Windsor & Maidenhead, United Kingdom COWORTH PARK Full time

To supervise the Guest Service Receptionists,ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.


What you'll get

As a Guest Services Co-ordinatorshift Leaderat Coworth Park, here are just some of the great benefits you will receive:

  • Complimentary nights with breakfast within Dorchester Collection
  • 50% F&B discount at selected restaurants at The Dorchester and Coworth Park
  • Very generous Employee Introductory Scheme offered
  • Team members' awards and incentives schemes
  • Contributory pension scheme entitlement from date of commencement
  • Life assurance cover for all team members
  • Uniform laundered complimentary
  • Complimentary meals whilst on duty at our team members' restaurants
  • Complimentary Internet at allocated computers in team areas
  • Interest free Season Ticket Loan
  • Occupational Health, including subsidized massage treatments and health clinics
  • Complimentary Eye Test for VDU users

What you'll do

You'll love what you do and take pride in delighting our guests:

  • Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
  • Assist with Check in and Check out
  • Supervise the billing, ensuring folios are up to date and accurate
  • Liaise directly with the VIP guests ensuring all their needs are met
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover in conjunction with theGuest Service Managerat the end of each shift.
  • To assisst the Guest Service Managers when needed
  • To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to mangement
  • Carry out on the job training with all Guest Service Receptionists
  • Act as an ambessador of the hotel
  • Attend any training courses may seem beneficial

The items shared are the essence of a day in the life of a Guest Services Coordinator Shift Leader, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

  • Passionate about hospitality and delivering a 5* service to our guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge including Microsoft Office
  • Good written and spoken English
  • Team player




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