Guest Services Coordinator Shift Leader

3 days ago


Ascot, Windsor and Maidenhead, United Kingdom COWORTH PARK Full time
{"title": "Guest Services Coordinator Shift Leader", "description": "Supervise and Delight

As a Guest Services Coordinator Shift Leader at COWORTH PARK, you will be responsible for supervising a team of Guest Service Receptionists, ensuring that all tasks are completed to the highest standards. Your role will involve assisting with check-in and check-out, supervising billing, and liaising directly with VIP guests to ensure their needs are met.

Key Responsibilities
  • Supervise Guest Service Receptionists and assist with issues that may arise
  • Assist with check-in and check-out
  • Supervise billing and ensure folios are up to date and accurate
  • Liaise directly with VIP guests
  • Deal promptly and effectively with any guest concerns
  • Conduct a shift handover with the Guest Service Manager
What We Offer

As a Guest Services Coordinator Shift Leader, you will be part of a dynamic team that is passionate about delivering exceptional customer service. You will have the opportunity to work with a range of guests, from individuals to groups, and will be responsible for ensuring that their experience at COWORTH PARK is nothing short of exceptional.

Requirements
  • Passionate about hospitality and delivering a 5* service to guests
  • Customer service orientated
  • Experience of Opera
  • Excellent IT knowledge, including Microsoft Office
  • Good written and spoken English
  • Team player

We are looking for someone who is passionate about delivering exceptional customer service and has a strong understanding of the hospitality industry. If you are a motivated and organized individual who is looking for a new challenge, we would love to hear from you.

", "lang_code": "en-US"}

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