Current jobs related to Customer Service Advisor - Bedford, Bedford - ParentPay Group
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when visiting our dealership.Key Responsibilities:Meet and greet...
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when visiting our dealership.Key Responsibilities:Meet and greet...
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service and support.Key Responsibilities:Meet and greet customers into the service...
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service and support.Key Responsibilities:Meet and greet customers into the service...
-
Service Advisor
3 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at The Recruitment Solution (London) Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesMeet and greet customers into the service...
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when visiting our dealership.Key Responsibilities:Meet and greet customers...
-
Service Advisor
2 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeJob Summary:The Recruitment Solution (London) Ltd is seeking a highly skilled and experienced Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience when visiting our dealership.Key Responsibilities:Meet and greet customers...
-
Customer Service Representative
2 days ago
Bedford, Bedford, United Kingdom Tate Hitchin Full timeCustomer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team at Tate Hitchin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Contacting customers to gather information and book...
-
Customer Service Representative
3 days ago
Bedford, Bedford, United Kingdom Tate Hitchin Full timeCustomer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team at Tate Hitchin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:Contacting customers to gather information and book...
-
Customer Service Representative
6 days ago
Bedford, Bedford, United Kingdom Tate Hitchin Full timeCustomer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our team at Tate Hitchin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Contacting customers to gather information...
-
Customer Service Representative
6 days ago
Bedford, Bedford, United Kingdom Tate Hitchin Full timeCustomer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our team at Tate Hitchin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Contacting customers to gather information...
-
Customer Service Representative
3 weeks ago
Bedford, Bedford, United Kingdom The Recruitment Solution (London) Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Service Advisor to join our team at The Recruitment Solution (London) Ltd. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.Key ResponsibilitiesMeet and greet customers into the service...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Tate Full time{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to join our team at Tate. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:* Respond to customer inquiries and resolve...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Tate Full time{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to join our team at Tate. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.Key Responsibilities:* Respond to customer inquiries and resolve...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Furniture Village Full timeAbout UsFurniture Village is a leading family-run business that values its employees and provides a supportive work environment.Job SummaryWe are seeking a talented and committed Customer Care Advisor to join our Customer Care Team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service and support to our customers.Key...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Furniture Village Full timeAbout UsFurniture Village is a leading family-run business that values its employees and provides a supportive work environment.Job SummaryWe are seeking a talented and committed Customer Care Advisor to join our Customer Care Team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service and support to our customers.Key...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Furniture Village Full time{"h1": "Customer Care Advisor Role at Furniture Village", "p": "At Furniture Village, we're seeking a talented Customer Care Advisor to join our team. As a key member of our Customer Care Team, you'll be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:* Provide top-notch customer...
-
Customer Service Representative
2 weeks ago
Bedford, Bedford, United Kingdom Furniture Village Full time{"h1": "Customer Care Advisor Role at Furniture Village", "p": "At Furniture Village, we're seeking a talented Customer Care Advisor to join our team. As a key member of our Customer Care Team, you'll be responsible for delivering exceptional customer experiences through various communication channels.Key Responsibilities:* Provide top-notch customer...
-
Customer Engagement Advisor
1 month ago
Bedford, Bedford, United Kingdom Quest Employment Full timePosition OverviewWe are seeking a dedicated Customer Service Advisor to join our dynamic team at Quest Employment. This role is essential in providing exceptional support to our clients and ensuring their needs are met efficiently.About the Role:The successful candidate will be responsible for:Engaging with customers through various communication channels...
-
Customer Service Representative
3 days ago
Bedford, Bedford, United Kingdom Furniture Village Full timeAbout the RoleFurniture Village is seeking a talented and committed Customer Care Advisor to join our Customer Care Team. As a Customer Care Advisor, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesProvide high-quality customer service and support through various channels, including phone,...
Customer Service Advisor
3 months ago
Full Time - 1st line service desk analyst
ParentPay Group is the European EdTech market leader in MIS, cashless school payments, school meals management and communications software.
Across our Group, we help more than 20,000 schools effectively manage their data, save administration time, and reduce costs whilst enabling millions of parents to communicate with their school, remaining engaged in their children's education.
Full training and a clearly defined promotional plan is provided within this role which can open many avenues within the organisation.
Ideally you need to be located within commutable distance to our Bedford Office, as you will typically be working on site 5 days per week.
Hours full time across 5 days working 37.5 hours a week.
We have a number of roles to be filled, it is an incredible exciting time to be joining our expanding office.
Key accountabilities:
- Managing customer expectation with the use of active listening and telephony skills.
- Analysing Customer enquiries to determine correct prioritisation and classification.
- Taking ownership of customer enquiries and attempting to resolve new cases at first contact.
- Using remote support tools to attempt to resolve queries at first contact.
- Routing newly created cases to the specific 2nd Line teams where required.
- Educating customers on bespoke software used exclusively in the Education industry and minor Microsoft related issues.
- Assisting 2nd Line teams with their workload where required
Skills & Experience:
- Computer literate and a confident user of Microsoft based programs
- Telephony experience in a Service Desk or Contact Centre environment
- Previous use of a Customer Relationship Management Software eg. Service Now would be ideal
- Previous work within a School and/or Educational Body would be ideal
- Experience of working in an ITIL compliant environment would be ideal
- An eagerness to learn and develop new skills
- Great communicator in spoken and written English at all levels with an excellent telephone manner
- Capable of asking clear and concise questions in order to ascertain the exact details of a customer query
- Ability to work well under pressure and demonstrate a solid logical approach to problem solving
- Conscientious and selfmotivated
Benefits:
- Casual dress
- Cycle to work scheme
- Flexitime
- Onsite parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
One location