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Customer Service Representative

2 months ago

Bedford, Bedford, United Kingdom Tate Full time
{"h1": "Customer Service Advisor Role", "p": "We are seeking a skilled Customer Service Advisor to join our team at Tate. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries, and ensuring their satisfaction.

Key Responsibilities:

* Respond to customer inquiries and resolve issues in a timely and professional manner
* Gather information from customers to book engineer visits and update systems accordingly
* Maintain accurate records and update Excel spreadsheets as needed
* Rebook engineer visits when required
* Provide general administrative support
* Assist with customer queries via email and phone

Requirements:

* Strong written and verbal communication skills
* Proficient in using a computer
* Previous customer service experience in retail or a call centre (desired)
* Commitment to hard work and a positive attitude
* Knowledge of Excel (advantageous)

What We Offer:

* Professional office environment
* Friendly team
* Parking on site
* Subsidised canteen on site

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Please note that this advert will remain open until the vacancy has been filled, and interviews will take place throughout this period.

Tate is committed to promoting equal opportunities and welcomes applications from diverse candidates.

We value and respect individuality and invite you to share your preferred pronouns in your application.

Thank you for considering this opportunity to join our team at Tate.

Best regards, Tate"}