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English speaking Customer Service Agent
3 months ago
Job Type:
Full Time and Permanent |
Business Unit:
UK Central Government Services | Region / Division: UK & Ireland | Reference: 15141
Customer Experience Agent - Office Based
Working Location - Unit 2 Callflex Business Park, Golden Smithies Lane, Wath-Upon-Dearne, Rotherham, S63 7ER
Free On Site Parking
Monday to Friday 37.5 hours per week, covering shifts between the hours of 7:45 am and 19:30 pm
Contract Type - Permanent
£34 + bonus (Up to £1,400 per annum performance related bonus)
Our G4S Customer Contact Centre in Wath Upon Dearne provides advice and support to the public on behalf of our clients.
We have experienced rapid growth and are now a team of over 2000 people who spend their day helping people.
As a Customer Experience Agent, you will be the first point of contact for customers, ensuring they receive a professional service, the support they need, and ultimately helping people on each and every call.
For this role you will be based at our office in Wath upon Dearne in Rotherham on a full time basis.
Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
Keep up to date and complete training as requested.
Be aware of safeguarding policies and procedures.
Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
Work as a team to support colleagues.
Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager.
Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives.Be confident and courteous communicator with an excellent telephone manner.
Have an excellent standard of written and spoken English.
Proven experience of building rapport & adapting communication to suit a diverse range of people.
The ability to work as part of a team and support colleagues.
Experience of working within a busy fast paced Call Centre environment, providing customer services via omni-channel solutions including telephone, webchat, email, letter and social media.
Progression, training and development catered to you.Refer A Friend incentives
Company pension scheme with employer contributions.
G4S Life Assurance Scheme.
Subsidised healthcare plan.
Confidential Counselling Services
24/7 support specialising in health and medical
Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
Free on site parking
Free tea and coffee on site
We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging.
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