Customer Service Representative
4 days ago
We are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.
Key Responsibilities:- Answering a high volume of inbound calls from customers
- Resolving queries and complaints in a professional manner
- Using multiple computer systems to update customer records, track parcels, look up information and record call details
- Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
- Providing a first-time resolution wherever possible
- Previous customer service, call centre or complaints handling experience
- Ability to work in a fast-paced environment and remain calm under pressure
- Strong problem-solving skills and ability to find solutions
- Excellent communication and interpersonal skills
- Competitive hourly rate
- Opportunities for career progression and development
- Free parking and on-site canteen
- Training and support to help you succeed in your role
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
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Customer Service Representative
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Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full timeJob Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...
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Customer Service Representative
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Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full timeJob Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...
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Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full timeComplaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...
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