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Customer Service Complaints Specialist
3 months ago
As a Customer Service Complaints Specialist, you will play a crucial role in addressing and resolving customer inquiries and issues.
Compensation:
£97 - £14 Per hour
5 hours per week with potential for additional hours.
Key Responsibilities:
- Engage with customers primarily via phone, providing exceptional service in a dynamic environment.
- Handle a variety of customer concerns, including inquiries about lost parcels, delivery failures, and product damages.
- Utilize various software systems to maintain accurate customer records, track shipments, and document interactions.
- Strive for first-contact resolution to enhance customer satisfaction.
- Collaborate with team members to meet individual and collective performance targets.
Work Schedule:
The role requires flexibility to work shifts between 8:00 AM and 6:30 PM, Monday to Friday, and 8:00 AM to 12:30 PM on Saturdays, with schedules provided in advance.
Training and Development:
Comprehensive training will be provided to ensure you are well-equipped to handle customer complaints effectively. Previous experience in customer service or complaint resolution is advantageous but not mandatory.
Additional Benefits:
- Weekly pay
- Accrued holiday entitlement
- Complimentary parking
- On-site dining options including a canteen and vending machines
For further information, please reach out to Pertemps Leeds.
