Customer Service Representative

4 weeks ago


Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and complaints in a professional manner, and working to individual call quality and volume KPIs.

Key Responsibilities:
  • Answering a high volume of inbound calls from customers
  • Resolving queries and complaints in a professional manner
  • Using multiple computer systems to update customer records, track parcels, look up information, and record call details
  • Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
  • Providing a first-time resolution wherever possible
Requirements:
  • Previous customer service, call centre, or complaints handling experience
  • Ability to remain calm under pressure and work in a fast-paced environment
  • Resilience, empathy, and patience
What We Offer:
  • Training and development opportunities
  • Weekly pay and additional holiday in accrual
  • Free parking and on-site canteen and vending machines
  • Opportunities for assignment extension and more

Full training will be provided, but previous complaint handling or call centre experience would be preferred. The role will be working shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a Saturday, with patterns allocated up to a month in advance. Initially working on a temporary basis, however, there is a strong possibility of permanency or extension after 12 weeks. Successful applications will be subject to passing a DBS check.



  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and complaints in a professional manner, and working to individual call quality and volume...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving queries and complaints in a professional manner, and working to individual call quality and volume...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...


  • Wath upon Dearne, Rotherham, United Kingdom IMH Recruitment Full time

    Customer Service Advisor OpportunityIMH Recruitment is seeking an experienced Customer Service Advisor to join our reputable client based in Wath Upon Dearne. Our client is a manufacturing and distribution retailer in Rotherham, with a wide reach and offices throughout the UK.Key Responsibilities:Provide first point of contact resolution to customersHandle...


  • Wath upon Dearne, Rotherham, United Kingdom IMH Recruitment Full time

    Customer Service Advisor OpportunityIMH Recruitment is seeking an experienced Customer Service Advisor to join our reputable client based in Wath Upon Dearne. Our client is a manufacturing and distribution retailer in Rotherham, with a wide reach and offices throughout the UK.Key Responsibilities:Provide first point of contact resolution to customersHandle...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom phs Group Full time

    About the JobWe are seeking a committed and dedicated Washroom Service Driver to join our team at phs Group.As a Washroom Service Driver, you will be responsible for visiting customers' premises in the Lincoln area to collect feminine hygiene bins and nappy bins and to replenish other phs products.One of the key aspects of this role is the opportunity to...

  • Call Centre Agent

    2 months ago


    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...

  • Call Centre Agent

    2 months ago


    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondLocation: CortonwoodJob Type: Temporary, with possibility of permanency or extensionHours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a SaturdayJob Summary:We are seeking a skilled Customer Service Representative to join our team as a...