Customer Service Representative
2 months ago
Job Summary:
Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.
Key Responsibilities:
- Answering inbound calls from customers and resolving their queries and complaints in a timely and professional manner
- Using multiple computer systems to update customer records, track parcels, and record call details
- Working to individual call quality and volume KPIs, as well as supporting team members to achieve the desired company goals
- Providing a first-time resolution wherever possible and escalating complex issues to senior team members when necessary
Requirements:
- Previous customer service or call centre experience, preferably in a complaints handling role
- Excellent communication and problem-solving skills, with the ability to remain calm under pressure
- Ability to work in a fast-paced environment and meet individual and team performance targets
- Basic computer skills and proficiency in using multiple software systems
What We Offer:
- Competitive hourly rate
- Opportunities for career advancement and professional development
- Free parking and on-site canteen facilities
- Additional holiday accrual and weekly pay
Working Hours:
The role will involve working shifts between 8am and 6:30pm, Monday to Friday, and 8am to 12:30pm on a Saturday. Patterns will be allocated up to a month in advance.
DBS Check:
Successful applicants will be subject to a DBS check.
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