Customer Service Representative

2 weeks ago


Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time
Complaints Handler Job Description

We are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.

Main Responsibilities:
  • Answering a high volume of inbound calls from customers
  • Resolving queries and complaints in a professional manner
  • Using multiple computer systems to update customer records, track parcels, look up information and record call details
  • Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
  • Providing a first-time resolution wherever possible
Requirements:
  • Previous customer service, call centre or complaints handling experience
  • Ability to work in a fast-paced environment and remain calm under pressure
  • Strong problem-solving skills and ability to find solutions
What We Offer:
  • Training and development opportunities
  • Weekly pay and additional holiday in accrual
  • Free parking and on-site canteen and vending machines
  • Opportunities for assignment extension and more

Please note that this is a temporary position with a strong possibility of permanency or extension after 12 weeks. Successful applicants will be subject to passing a DBS check.



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