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Complaints Resolution Specialist
2 months ago
Job Title: Complaints Handler
Company: Pertemps Bond
Location: Cortonwood
Job Type: Temporary, with possibility of permanency or extension
Hours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a Saturday
Job Summary:
We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.
Key Responsibilities:
- Answering a high volume of inbound calls from customers
- Resolving queries and complaints in a professional manner
- Using multiple computer systems to update customer records, track parcels, look up information and record call details
- Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
- Providing a first-time resolution wherever possible
Requirements:
- Previous customer service, call centre or complaints handling experience
- Ability to work in a fast-paced environment and remain calm under pressure
- Strong problem-solving skills and ability to find solutions
- Empathy and patience when dealing with customer complaints
What We Offer:
- Full training provided
- Weekly pay
- Additional holiday in accrual
- Free parking
- On-site canteen and vending machines
- Opportunities for assignment extension and more
Benefits:
- DBS check required
How to Apply:
Please submit your application to Pertemps Bond.