Complaints Handler

3 months ago


Wath upon Dearne, United Kingdom Pertemps Bond Full time
Complaints Handler
£12.97 - £14 Per hour
37.5 hours per week  + possible overtime
Cortonwood, S73

Start Date - 5th August

  • Do you have previous customer service, call centre or complaints handling experience?
  • Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day?
  • Can you solve problems, find solutions and remain calm under pressure?
 
If you have answered yes to the above then we want to hear from you

This is a great opportunity to join a leading parcel delivery company, who specialise in cost effective logistic solutions and provide a first point of contact customer service for any of their clients.
Main duties:
  • Answering a high volume of inbound calls from customers
  • Resolving queries and complaints in a professional manner
  • Using multiple computer systems to update customer records, track parcels, look up information and record call details
  • Work to individual call quality and volume KPIs as well as supporting team members to achieve the desired company goals
  • Providing a first-time resolution wherever possible
The calls you will receive will be related to missing parcels, failed deliveries, damaged items, requests for re-delivery and general feedback on the service provided. Due to the nature of the calls, you will need to demonstrate:
  • Resilience
  • Empathy
  • Patience
  • The ability to remain calm under pressure

Full training will be provided but previous complaint handling or call centre experience would be preferred.
 
The role will be working shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a Saturday, with patterns allocated up to a month in advance.
 
Initially working on a temporary basis however there is a strong possibility of permanency or extension after 12 weeks.
 
Successful applications will be subject to passing a DBS check.
Benefits include:
  • Training
  • weekly pay
  • additional holiday in accrual
  • free parking
  • on-site canteen and vending machines
  • opportunities for assignment extension and more

 
Interested? Click to apply. Or, pick up the phone, call Pertemps Leeds (Office and Professional) and ask for Charlotte Doyle or James Horton.

  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondLocation: CortonwoodJob Type: Temporary, with possibility of permanency or extensionHours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a SaturdayJob Summary:We are seeking a skilled Customer Service Representative to join our team as a...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondLocation: CortonwoodJob Type: Temporary, with possibility of permanency or extensionHours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a SaturdayJob Summary:We are seeking a skilled Customer Service Representative to join our team as a...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...

  • Complaints Handler

    4 months ago


    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...


  • Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...

  • Call Centre Agent

    2 months ago


    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...

  • Call Centre Agent

    2 months ago


    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Robert Walters Full time

    Complaints Handler Job DescriptionRobert Walters is seeking a skilled Complaints Handler to join their team in Manchester City Centre. As a Complaints Handler, you will be responsible for providing exceptional service to new and existing clients, resolving service issues, and promoting the benefits of our products and services.Key Responsibilities:Take...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Robert Walters Full time

    Complaints Handler Job DescriptionRobert Walters is seeking a skilled Complaints Handler to join their team in Manchester City Centre. As a Complaints Handler, you will be responsible for providing exceptional service to new and existing clients, resolving service issues, and promoting the benefits of our products and services.Key Responsibilities:Take...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Adele Carr Recruitment Full time

    Complaints HandlerA dynamic organisation is seeking a skilled and professional individual to join their complaints/resolutions team. As a Complaints Handler, you will be responsible for resolving complaints in a timely and professional manner, working to key performance indicators (KPIs) and ensuring client satisfaction at all times.Key...