Customer Service Resolution Specialist

5 days ago


StainesuponThames, Surrey, United Kingdom Bupa Full time

**Job Title:** Customer Service Resolution Specialist



We are seeking a highly skilled Customer Service Resolution Specialist to join our team in Salford Quays or Staines. As a Customer Service Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.



Your key responsibilities will include:




  • Investigating customer complaints and gathering evidence
  • Resolving customer complaints in a fair and timely manner
  • Communicating with customers to explain the resolution and any actions taken
  • Managing your own workload and prioritizing cases


You will need to have excellent communication skills, both verbal and written, and the ability to empathize with customers. You must also have past experience of dealing with complaints and knowledge of the Ombudsman Services and industry regulators.



We offer a range of benefits, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and an annual performance-based bonus.



At Bupa, we make health happen for our customers. We are a family of thousands of brave, committed, and compassionate people, driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.



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