Customer Service Excellence Manager

1 day ago


StainesuponThames, Surrey, United Kingdom Novuna Full time

We are seeking a highly skilled Customer Service Excellence Manager to join our team at Novuna. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and providing day-to-day admin support to our complaints team.

As Customer Service Excellence Manager, you will be responsible for working collaboratively with other teams across the business to ensure that customer complaints are dealt with efficiently and within a timely manner.

You will embody the perfect combination of organisational, analytical, and people skills, putting the customer at the heart of your work. Your strong attention to detail and ability to communicate effectively both verbally and in writing will be essential in ensuring that time-efficient resolutions are provided to customers.

This is a 12 month FTC position. We offer a market-benchmarked salary of £32,000 - £35,000 per annum, excellent bonus scheme, flexible hybrid working, 25 days' holiday, plus bank holidays and the option to buy/sell 5 days, full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year.

In addition, we are committed to being a consciously inclusive employer and encourage applicants from all backgrounds.



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