Customer Service Manager

3 weeks ago


StainesuponThames, Surrey, United Kingdom Sainsbury's Full time
About the Role

We're looking for a talented Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you'll be responsible for delivering exceptional customer service and driving sales growth in our stores.

Key Responsibilities
  • Manage a team of colleagues to ensure excellent customer service and sales performance
  • Develop and implement plans to drive sales growth and improve customer satisfaction
  • Collaborate with other managers to achieve business objectives and improve store performance
  • Monitor and analyze sales data to inform business decisions
  • Provide coaching and development opportunities to colleagues to improve their skills and performance
What You'll Need
  • Proven experience in a customer-facing role, preferably in retail
  • Strong leadership and management skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Ability to analyze data and make informed business decisions
  • Flexibility and adaptability, with the ability to work in a fast-paced environment
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and progression
  • A supportive and collaborative team environment
  • Access to training and development programs to help you achieve your career goals
  • A range of employee benefits, including a discount card and wellbeing support


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