Anti-Social Behaviour Case Resolution Specialist

2 weeks ago

StainesuponThames, Surrey, United Kingdom AWD online Full time
Job Title: Anti-Social Behaviour Case Resolution Specialist

We are seeking an experienced Anti-Social Behaviour Case Resolution Specialist to join our team at AWD online. As a key member of our housing management team, you will be responsible for managing and resolving complex anti-social behaviour cases, ensuring the highest level of customer satisfaction.

Key Responsibilities:
  • Manage and resolve high-level complex ASB cases, ensuring customer satisfaction.
  • Prepare witness statements and represent cases in court.
  • Work with the in-house legal team to ensure effective case management.
  • Maintain excellent customer service and meet customer care standards.
  • Draft and serve NSPs as required.
  • Attend multi-agency ASB meetings and support victims and alleged perpetrators.
Requirements:
  • Previous experience in managing ASB cases or housing management.
  • Experience in preparing court and legal documents, and representing cases in court.
  • Knowledge of current housing and ASB legislation and up-to-date case law.
  • Ability to plan and monitor workload and cases.
  • Exceptional verbal and written communication skills.
  • CIH Membership or equivalent suitable qualification.
  • Full UK driving licence.
  • Excellent IT skills.
Benefits:
  • 25 days' holiday (plus bank holidays) increasing up to 28 days with 3 years of service.
  • Up to 8% contributory pension.
  • Flexible working.
  • Investment in your learning and development.

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