111 Health Advisor
2 weeks ago
About Yorkshire Ambulance Service NHS Trust
Yorkshire Ambulance Service (YAS) NHS Trust is dedicated to providing vital emergency and healthcare services across a vast geographical area of Yorkshire and the Humber. We serve a population of over five million people, striving to ensure patients receive the right care as quickly as possible.
About the Role: 111 Health Advisor
We are seeking compassionate and dedicated individuals to join our team of 111 Health Advisors at our Rotherham Call Centre. This is a rewarding opportunity to make a real difference in the lives of patients by providing essential support and guidance over the phone.
Your Responsibilities:
- Provide timely and accurate information to callers seeking medical advice and assistance.
- Assess patient needs and guide them through appropriate next steps, including arranging emergency services when necessary.
- Maintain detailed records of patient interactions and follow established protocols.
- Work collaboratively with colleagues to ensure seamless patient care.
Essential Skills and Qualifications:
- Minimum of 3 GCSEs at Grade C or above, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- IT literacy and proficiency in using computer systems.
Benefits of Joining Our Team:
We offer a competitive salary and benefits package, along with opportunities for professional development and growth. As part of our team, you will have the chance to make a tangible impact on the lives of others.
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