111 Health Advisor

2 weeks ago


Wath upon Dearne, Rotherham, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

About Yorkshire Ambulance Service NHS Trust

Yorkshire Ambulance Service (YAS) NHS Trust is dedicated to providing vital emergency and healthcare services across a vast geographical area of Yorkshire and the Humber. We serve a population of over five million people, striving to ensure patients receive the right care as quickly as possible.

About the Role: 111 Health Advisor

We are seeking compassionate and dedicated individuals to join our team of 111 Health Advisors at our Rotherham Call Centre. This is a rewarding opportunity to make a real difference in the lives of patients by providing essential support and guidance over the phone.

Your Responsibilities:

  • Provide timely and accurate information to callers seeking medical advice and assistance.
  • Assess patient needs and guide them through appropriate next steps, including arranging emergency services when necessary.
  • Maintain detailed records of patient interactions and follow established protocols.
  • Work collaboratively with colleagues to ensure seamless patient care.

Essential Skills and Qualifications:

  • Minimum of 3 GCSEs at Grade C or above, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • IT literacy and proficiency in using computer systems.

Benefits of Joining Our Team:

We offer a competitive salary and benefits package, along with opportunities for professional development and growth. As part of our team, you will have the chance to make a tangible impact on the lives of others.



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