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Reservations/administration Consultant

3 months ago

Northwood, Greater London, United Kingdom Canterbury Travel Full time

Join the UK's leading Lapland Holiday Experts
We're looking for a positive and proactive full-time
Reservations/Administration Consultant to join our team in Northwood, Middlesex.
Starting salary £24k increasing to £25K after successfully completing 3 months probation.

You must be customer-focused, sales driven, and be able to work under pressure, especially during our busy winter season.

With training, including educational trips, we'll ensure that you develop a depth of knowledge about our holidays so that you become one of our Lapland Holiday Experts.

-
Key responsibilities include: assisting the team in the management of day-to-day tasks, managing a shared Inbox, making bookings and chasing leads, processing payments, fulfilling amendments and cancellations, and to provide excellent customer service.

Experience, Qualities and Skills:

  • Passionate about delivering the very best customer experience.
  • Possess genuine empathy and the desire to help people.
  • Confident, friendly and articulate when speaking to clients.
  • A 'can do attitude' always aiming to go the extra mile.
  • Strong IT skills with the ability to competently use Microsoft Office including MS Teams, Excel & Word.
  • Strong written & verbal communication skills. Good written English is essential.
  • Strong organisational skills with attention to detail and accuracy.
  • Ability to multitask and prioritise/handle competing priorities in a fastpaced environment.

What we offer

  • 20 days holiday entitlement plus public holidays
  • Vitality Private Healthcare
  • Discounted holidays
  • Contribution pension
  • Employee Assistance Programme
  • Social events
  • Opportunities for overtime and to accrue lieu time during the busy winter season.

Salary:
From £24,000.00 per year

Benefits:

  • Company pension
  • Private medical insurance

Work Location:
In person

Reference ID:
RES/HA6