2nd Line Customer Support

1 week ago


Royal Wootton Bassett, Wiltshire, United Kingdom Selective Recruitment Solutions Ltd Full time

Role : 2nd Line Customer Support

Location :
Abingdon


Salary :
£27k - £33k DOE


Contract :
Permanent


Hours : 09.30am Monday - Friday

Roles Includes:

  • To deal with escalations of system and technical issues that require investigation prior to resolution
  • Testing and documentation of fixes and releases across all our products
  • Supporting the 1st Line support desk when necessary
  • Engaging with our customers on a variety of levels across their respective businesses with support from the Product Management team
  • Assist with the implementation of bespoke technical projects
  • Previous exposure to API's, SOAP, XML and SQL would be advantageous
-
Customer support experience:

-
Excellent interpersonal and communication skills, especially written:

-
Resilient and adaptable:

  • Independent and selfmotivated
  • Empathy, patience, and importance

Benefits:

  • Hybrid working 2 days per week once probation has been passed


Generous bonuses
  • Every 6 months If targets are met (After 6 months)
  • 27 days paid plus bank holidays and your birthday off

ABI

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