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Front of House Team Leader
1 week ago
Main Responsibilities
- Effectively lead the team and retail offer within the restaurant
- Carry out accurate weekly stock take, manage orders and stock levels with agreed stock par-levels
- Create agreed and costed rotas to ensure sufficient cover of all areas of the business throughout service times
- Carryout team training and help support retail manager in supporting personal and team development
- Greet customers warmly and create a welcoming atmosphere.
- Take orders accurately and efficiently.
- Serve food and beverages promptly, maintaining a high level of attention to detail.
- Handle customer complaints and resolve issues in a professional and courteous manner.
- Utilise the point-of-sale system to process orders accurately.
- Set up tables, chairs, and other dining areas before opening and arrange them appropriately.
- Clean and sanitise service areas regularly.
- Ensure the restaurants cleanliness and tidiness before, during and post service
- Monitor and restock condiments, napkins, cutlery, and other supplies as needed.
- Assist in monitoring inventory levels and report any shortages to the management.
- Work closely with the kitchen staff to ensure timely and accurate food delivery.
- Communicate effectively with team members to ensure smooth operations.
- Be aware of COSHH regulations and use appropriate protective equipment when using chemicals.
- Adhering to dress code policies. Demonstrate excellent interpersonal skills and adaptability in a fast-paced environment.
- Assist team members when needed, such as running food or drinks to tables during busy periods.
- Maintain a positive work environment by fostering teamwork and cooperation.
- Adhere to food safety and hygiene regulations to maintain a safe environment.
- Follow proper hand hygiene procedures and maintain personal cleanliness.
- Ensure the restaurant is compliant with health and safety standards at all times.
We are looking for passionate, motivated individuals with an interest in hospitality. We're also looking for:
- Good communicators
- Good level of spoken English
- Works well within a team
- Basic knowledge of beers, wines, spirits
Full training will be provided so whilst a high level of experience isn't necessary, we do need individuals who can show us that they have an interest in hospitality to ensure that guest experience will be a great one.
Additional InformationDriving License Desired, Pub is not on a very accessible Bus route.
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