Customer Services Administrator

2 weeks ago


Wootton Bassett, United Kingdom AB Recruitment Full time

**CUSTOMER SERVICES ADMINISTRATOR**

**LOCATION: Near Wootton Bassett**

**SALARY: £19,300 plus 5% annual bonus**

**JOB TYPE: Permanent**

**Role Purpose**

The Customer Service Administrator will provide both clerical and administrative support to the sales team. The role plays a vital part in the administration and smooth-running of the department.

As Sales Administrator your primary responsibility will be to manage all areas of the administration. Maintain an accurate database of customer information such as billing, card details and maintain updated records of sales figures on a weekly basis. This roleis a key point of contact for customers, who may need assistance with orders, requests and queries so being able to handle and prioritise the influx of customer requests is a must.

**Key Responsibilities**
- Central mailbox management Responsible for sales administration including processing card orders, card dispatch, customer invoicing, customer transaction queries, customer reports
- Accurate entry of data into all company in-house CRM systems and maintaining the integrity of records
- Upload and recording of network data files
- Using a variety of software packages, such as Microsoft Word, Outlook, and Excel etc.
- Liaising with staff in other departments and with external contacts
- Ordering and maintaining stationery and equipment supplies
- Sorting and distributing incoming post and organising and sending outgoing post

**Experience Required**
- Technical knowledge and experience
- Sale Administrator in a detailed customer focused environment
- Attention to detail
- Moderate excel skills
- Educated to GSCE level or equivalent
- Strong literacy and numeracy skills
- PC Literate - Microsoft Office packages



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