Sales & Customer Communications Executive

1 month ago


Wootton Bassett, United Kingdom Frankly Recruitment Full time

**We have a lovely role for a travel business. Communicating to customers after they have booked their holiday to upsell upgrade options.**

**Full Time** - Permanent, Hours - Mon - Fri 8:45 - 5:15pm and rotational Saturdays if required. Overtime for Saturdays

**Salary**:

- £25-£27k PA + Bonus £250-£500/month

**Based-**Royal Wootton Bassett, Swindon, Wiltshire

**What will I be doing?**
You will enhance the existing customer’s holiday packages with a focus to increase margins using upsell techniques. Maintaining a good relationship with our customers and working closely alongside various departments across the business.
- To communicate with customers prior to travel to upgrade packages i.e. flights, cabins, hotels and tours.
- Have a good understanding of profit margin and upsell requirements
- To communicate with suppliers to request and confirm availability
- Understand customer’s needs and expectations to deliver excellent customer support throughout
**Skill set required**:

- Must be able to work flexible shift patterns
- Knowledge of customer service principles and practices
- Must be confident working alone and as part of a team
- Must demonstrate a significant level of self-motivation and initiative



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