Customer Care Co-ordinator

3 weeks ago


Wootton Bassett, United Kingdom Frankly Recruitment Full time

Are you looking for a role with variety and challenges?
This could be the role for you
**Based: Wootton Bassett
Permanent**
**Between £22,000 - £24,000**
**Hours of Work: 9am - 5pm Monday to Thursday & Friday 09:00- 14:30**
**What will I be doing?**:

- Processing customer care requests from our customers
- Arranging inspections
- Reporting back inspection conclusions
- Quoting for coordinating remedial work if required
- Arranging materials and labour for carrying out the remedial work
- Liaising with our Contract Managers, house builders and homeowners to agree a program to carry out the remedial work
- Monitoring the work to a successful conclusion
- Recording the above information comprehensively on a CRM data base
- Creating and sending invoices for completed chargeable customer care work.
- Answering phone calls and assisting callers or passing to the appropriate person
**You will be**:
Helpful
Calm
Friendly
Proactive
Work well in a team
- Hardworking; enthusiastic and highly motivated
- Excellent oral and written communication skills are key
- Good team player with a positive attitude
- Self-motivated with the ability to work with the minimum of supervision
- Accurate, numerate with excellent PC skills (Microsoft Office, Excel and Sage)



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