Service Management Support

4 days ago

Royal Wootton Bassett, United Kingdom SPS UK&I Ltd Full time

**Job Purpose**:
To support the objectives and management of multiple SPS clients, while working with Onsite Management, Client

Service Managers, Area Managers, to achieve a culture of service excellence and maximise opportunities.

**Duties and Responsibilities**:

- Responsible for maintaining strong working relationships with External and Internal Clients, through effective management, measurement, and optimisation of services for assigned sector.
- Resolve incidents and problems against each client SLA or OLA and ensure the client is kept updated at all the times.
- Complete task on daily, weekly, and monthly client checklist.
- Monitoring and administrating systems to ensure service level agreements are met.
- Ensure all clients requirements and specifications are fully understood and followed.
- Producing internal and external management reports.
- Retrieve and record statistic for client requests and invoicing.
- Work with PMO Managers and developers on both existing and new client projects.
- Fully investigate all complaints received and ensure that corrective and preventive action are fully investigated, implemented, and escalated.
- Comply with all Company policies, data security and quality initiatives.
- Utilise Support Centre to manage and respond to customer tickets.

**Person specification**:
**Skills/Competencies**
- Minimum of 5 years’ experience of document processing.
- High level of experience in multiple document processing disciplines
- The ability to develop and maintain excellent working relationships.
- Strong communication skills capable of clear presentation to colleagues and Management.
- Ability to manage multiple priorities.
- Understanding of mapping operational processes and workflows.
- Structured, organized, methodical and diligent.

**N.B**. All roles will be expected to undertake manual handling duties within their physical capabilities. It is therefore, essential that if you have a disability which will limit your ability to undertake this type of work, you alert us at interview to this.

SPS UK&I ensures equal employment opportunity to all employees and applicants without regard to race, colour, religion, gender, sexual orientation, national origin, ethnic background, age, marital status, physical or mental disabilities, or any other characteristic protected by law. Our policy extends all phases of the employment process, including recruitment, selection, transfer, training, restructuring, promotion and compensation.

**Job Types**: Full-time, Permanent

Pay: £26,050.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 21/06/2024
Reference ID: SPS3288

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