2nd Line Customer Support

4 weeks ago


Wootton, United Kingdom Selective Recruitment Solutions Ltd Full time

**Role : 2nd Line Customer Support**

**Location : Abingdon**

**Salary : £27k - £33k DOE**

**Contract : Permanent**

**Hours : 09.30am - 17.30 - Monday - Friday**

**Roles Includes**:

- To deal with escalations of system and technical issues that require investigation prior to resolution
- Testing and documentation of fixes and releases across all our products
- Supporting the 1st Line support desk when necessary
- Engaging with our customers on a variety of levels across their respective businesses with support from the Product Management team
- Assist with the implementation of bespoke technical projects
- Previous exposure to API's, SOAP, XML and SQL would be advantageous
- **Customer support experience**:

- **Excellent interpersonal and communication skills, especially written**:

- **Resilient and adaptable**:

- Independent and self-motivated
- Empathy, patience, and importance

**Benefits**:

- Hybrid working - 2 days per week once probation has been passed
- Generous bonuses - Every 6 months If targets are met (After 6 months)
- 27 days paid plus bank holidays and your birthday off

ABI



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