Customer Service Administrator

5 months ago


Wootton, United Kingdom Abstract Recruitment Full time

We are looking for a hard-working, ambitious full-time individual to join our Customer Service Team based in Wootton, Bedfordshire.

**JOB PURPOSE**

**SHIFT PATTERN**

Monday to Friday 8am to 4.30pm or 9am to 4.30pm

**SALARY**

£23,700K per year

**BENEFITS**

Role: Full time permanent

**RESPONSIBILITIES**

Resolve post-delivery queries and problems, logging information accurately.

Attend monthly meetings in the London office.

Deal with Credits and Returns in line with company procedure.

Provide a timely response to customers through Freshdesk, our ticketing system

Work with Customer Services Manager to provide summary and progress reports so that on-going improvements can be made and monitored.

Help cover off Customer Service for retail enquiries and warehouse admin duties when needed

Work closely with the Sales team to resolve issues and help them with further sales/upselling opportunities as needed.

Be prepared to travel and actively participate at Trade Shows as required.

Be passionate about customer care and making the company an industry leader in customer service.

**Skills**:
Fluent with excellent communication skills in English, both verbal and written

Strong time management and organizational skills to prioritize tasks effectively

Ability to maintain attention to detail when at peak times

2 years’ experience in office-based customer service

Proficient in using computers, excel and word and software systems

Problem-solving skills to address customer concerns and find appropriate solutions

Friendly competent and a good communicator and listener

**If you have the required skills and experience for this position, we would love to hear from you.**

**Salary**: £23,700.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)

Ability to Commute:

- Wootton (required)

Ability to Relocate:

- Wootton: Relocate before starting work (required)

Work Location: In person



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