Warehouse Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Shift Supervisor to join our team at The Sofa Delivery Company. As a Shift Supervisor, you will play a crucial role in ensuring the smooth operation of our warehouse and delivery centre.
Key Responsibilities- Deliver the shift plan within defined budgetary targets as agreed with the DC Manager
- Engage and motivate the warehouse team to achieve or exceed KPI targets
- Maintain Health and Safety, hygiene and security standards with the warehouse
- Promote and deliver continuous improvement programs within the warehouse
We are a leading delivery company that prides itself on delivering great experiences to our customers. We are looking for a talented and motivated individual to join our team and help us achieve our goals.
What You'll Be Doing- Ensure that labour costs in your department fall within budget as defined by the Warehouse Operations Manager
- Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels
- Monitor productivity performance and agreed KPIs with the DC Manager and ensure targets are met or exceeded
- Investigate customer services issues as directed by the Planning and Liaison Manager and provide prompt feedback and suggestions on remedial actions to prevent similar issues
- Minimum 3 years of experience in warehouse, distribution and supply chain in a supervisory role
- Knowledge of warehouse systems, functions and audit trails
- Experience of working in an environment where there are standard operating procedures
- Experience of managing disciplinary, performance and absence procedures
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers
- Fantastic hours of work will be 8am - 5pm, any 5 days from 6 (no Sunday working but rota on Saturday of approx 1 in 4)
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
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