Golf Operations Assistant

5 months ago

Leek Wootton, United Kingdom The Warwickshire Golf and Country Club Full time

The Club Company’s mission is to be unquestionably the UK’s premier collection of country clubs and we understand that the bedrock of any successful business is its people, how they treat each other, their customers and how they live and breathe our values day in, day out.

With a warm and welcoming atmosphere, our clubs are set in beautiful locations with an inspiring mix of sporting, leisure and wellbeing facilities offering a feel-good experience to members and guests. Our clubs are an exceptional venue to work and enjoy.

Our CARE values - Caring, Ambitious, Respectful and Energised - are designed to guide and inspire our team every day. Our team members ensure that our clubs are places that people love to visit. Because our customers are a huge part of what makes our clubs so special, we place them at the heart of everything we do.

**Role objective**

To ensure that guests, club members and VIP’s receive a warm, friendly welcome to the golf courses and resort, where ‘nothing is too much trouble’ and excellent customer service is experienced throughout their visit.

**Primary Responsibilities**
- To work closely with the Golf Operations Manager and sales teams to ensure the front of house golf operation runs to the highest standard.
- To assist, marshal and start the 2 championship golf courses
- To regularly patrol the Castle course to ensure each player is valid to play on that day.
- Ensure the changing rooms, shoe cleaner and golf bag store are kept clean and operating correctly and towels are replenished daily.
- Ensure that any directional signage, banners or nearest the pin/longest drive markers for golf days/events are put out in the required places.
- To manage and maintain the driving range including the collection of range balls and the presentation of the bays.
- Ensure the buggy and trolley fleets are kept clean and in good working order ready for each day.

**General**
- Communicate with internal and external customers in a friendly and courteous manner at all times.
- To maintain a professional standard of dress and appearance, in line with company standards
- Maintain a safe, clean and tidy work area
- To adhere to all statutory requirements regarding fire, health, safety and hygiene.
- To attend any training sessions as requested and adhere to company policies.
- Support colleagues in delivering a high standard of customer service
- Carry out any additional duties as reasonably requested by the management team

**Job Type**: Part-time

**Salary**: Up to £10.42 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Leek Wootton, Warwickshire (required)

Ability to Relocate:

- Leek Wootton, Warwickshire: Relocate before starting work (required)

Work Location: In person

Reference ID: GATW

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