Customer Care Coordinator
3 months ago
We are looking to recruit a Customer Care Coordinator to join a friendly office team.
Training will be given however experience of working in an office environment would be advantageous, as would a basic understanding of the construction industry is ideal, however not essential.
Our client's office in Wootton Bassett near Swindon co-ordinates works for major housebuilders across the south of England.
**Day to day tasks**:
- Processing customer care requests from our customers
- Arranging inspections with house owners
- Reporting back inspection conclusions to house builders
- Quoting for coordinating remedial work if required
- Arranging materials and labour for carrying out the remedial work
- Liaising with our Contract Managers, house builders and home owners to agree a programme to carry out the remedial work
- Monitoring the work to a successful conclusion
- Recording the above information comprehensively on a CRM data base
- Collating and passing information to accounts for works to be invoiced
- Filing and archiving
- Answering phone calls and assisting callers or passing to the appropriate person
- Ad hoc work to support Managers and the Director
- Hardworking; enthusiastic and highly motivated
- Excellent oral and written communication skills are key
- Good team player with a positive attitude
- Flexible
- Self-motivated with the ability to work with the minimum of supervision
- Portray professionalism and commercial awareness
- Good presentation skills
- Educated to GCSE standard with a minimum of Grade C or above in Maths and English
- Accurate, numerate with excellent PC skills (Microsoft Office)
- A busy role with lots of time spent on the telephone to customers
- Must be a confident self-manager
- Coordinating labour and materials
- Arranging appointments and keeping a complex diary
- Keeping records using a simple CRM software
**Hours of work**:
Monday to Thursday 9am-5pm & Friday's 9am-2.30pm.
**Salary**:
£23,000 - £25,000 per annum depending on experience
22 days holiday per year plus Bank Holidays
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£25,000.00 per year
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Work Location: In person
Reference ID: CCCWB2505
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