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Reservations Agent I
3 months ago
A lifestyle Hotel based on London's eccentric South Bank. With 359 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
Located in a prominent position on Shoreditch High Street, One Hundred Shoreditch has 258 bedrooms, four restaurants and bars including a breakfast restaurant, a destination cocktail bar and a rooftop bar and terrace, offering panoramic views over East London.
The Regional Rooms Reservation Agent will play a crucial role in managing room bookings across both hotels, coordinating reservation systems, and ensuring that guest preferences and needs are met with precision and care. This position requires excellent organizational skills, a keen attention to detail, and a commitment to exceptional guest service.
Key Responsibilities:
Manage room reservations for both Sea Containers London and One Hundred Shoreditch, ensuring efficient handling of bookings, inquiries, and adjustments. Provide exceptional customer service, assisting guests with their reservation needs, including special requests and bespoke arrangements. Maintain a detailed understanding of ongoing promotions, room rates, and special packages across both hotels. Train and support other reservation agents, promoting consistency and excellence in customer service. Resolve any reservation issues with a proactive and customer-focused approach.Salary: £25,822 + Service Charge
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Guest experience including dinner and drinks Five complimentary nights a year at any of our hotels Friends and family discounts across our hotels 50% discount in our restaurants and bars Discounts in our spa and cinema Contribution towards Health - Cash Plan 2 days paid volunteering leave per year Life Assurance Length of service incentives (additional holiday) Bespoke training programmes Free meals on duty Incentives such as Ride-to-Work and season ticket loan Quarterly employee award ceremony and company staff parties Perkbox offering retail discounts Employee assistance programmeLocation: London
