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Bookings Administrator

2 months ago

St Albans, United Kingdom Hertfordshire Sports Village Full time

Bookings Administrator - Hatfield, Hertfordshire

SBU/Department: Hertfordshire Sports Village FTE: 1.0 (working 40 hours per week) Duration of Contract: Permanent Salary: HSV 3 – 5 £23,869 up to £28,780 plus performance related pay Annual Leave: 23 days plus standard public holidays rising to 26 days after 4 years continuous service Location: De Havilland campus, Hatfield, Hertfordshire

Hertfordshire Sports Village provides extensive sports facilities and services to the local community, students and staff of the University of Hertfordshire. Proudly named as one of Leisure and Hospitality’s 20 Best Companies to Work For in 2021, Hertfordshire Sports Village is committed to ensuring our staff team are connected and engaged. Welcoming, going the extra mile, leading by example and the ability to consistently exceed expectations are some of the values we look for in our team members. If you share these values and want to make a real difference in a rewarding and challenging role, we would love to hear from you.

Main Duties & Responsibilities

We have an exciting opportunity to work as part of our bookings and events team to help deliver a quality service to our advanced booking clients. The successful candidate will be accountable for a range of administration tasks associated with block bookings, events and overseeing conference and meeting room bookings. The main purpose of the role will be to liaise with customers, partners and internal departments to ensure all booking enquiries are dealt with professionally and efficiently, are run smoothly and that a first-class customer experience is provided at all times.

The Bookings Administrator will work closely with the Events and Bookings Manager to ensure that processes and procedures are up to date and in place for all areas covered by the bookings team. Responsibility of credit control and timely invoicing of clients ensuring all relevant details are inputted into our bookings CRM system.

Skills and Experience

We are looking for a self-motivated individual with good IT literacy and a high level of organisational and communication skills, who has a keen interest and in-depth understanding of sports and the leisure industry with a strong customer focus. You must be pro-active, work well under pressure and be able to work on own initiative and as part of a busy, vibrant and friendly team. You will have experience in a customer service environment, telephone handling, proven ability in administration, office procedures and an ability to manage demanding workloads.

Qualifications Required

Candidates must have GCSE level including Maths and English at grade C / 4 or above and ALevel/BTEC National Diploma (or equivalent qualification) as a minimum requirement. A degree level qualification in sport, leisure or event management would be desirable.

Benefits Include:

Free Gym Membership Up to 26 days annual leave per year, plus 8 Bank Holidays Annual performance related bonus Sick pay & pension scheme Unrivalled training and development opportunities UNiDays, TOTUM (formerly NUS Extra) and Galleria discount cards Discounted travel on UNO buses Staff social events 1 hour a week paid exercise time And much more...

Please view the job description and person specification for a full list of the duties and essential criteria. Please attach a personal statement showing clearly how your skills and experience match the Person Specification.

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

We are a committed equal opportunities employer and candidates wishing to work part time or on a role share basis should state this when applying.

Closing Date: Thursday 08 August 2024 Provisional Interview Date: Thursday 22 August 2024 Reference Number: 060795

Our vision is to transform lives: UH is committed to Equality, Diversity and Inclusion and building a diverse community. We welcome applications from suitably qualified and eligible candidates regardless of their protected characteristics, and recognise there are different ways applicants may achieve the criteria in this document. We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts