Order Management Specialist

1 month ago

Little Chalfont, United Kingdom Danaher Full time

Be part of something altogether life-changing

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us â working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40+ countries, Cytiva is a place where every day is a learning opportunity â so you can grow your career and expand your skills in the long term.

Forming part of the Biotechnology segment at Danaher, we bring together dedicated technical expertise and talent to develop the next generation of life-changing therapeutics.

The Order Management Specialist for Cytiva is responsible for interacting with customers over the phone or via email, processing sales orders, documenting customer complaints, and responding to queries, including shipment, billing and warranty issues, and basic product inquiries to identify needs and determine appropriate action or escalate for further review.

This position is part of the Customer Service Team located in Amersham, UK and will be on-site. Our other UK location in Portsmouth will also be considered. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

  • Manage a consistent flow of automated electronic distributor interface (EDI) orders & process manual distributor orders in compliance with company policies and standard operating procedures.
  • Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
  • Provide backlog updates for all distributors proactively on a weekly basis
  • Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
  • Attend daily Visual Daily Management meetings with team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.

Who you are:

  • High school degree (or equivalent experience) with multiple years of relevant work experience in a fast-paced Order Management role.
  • Experience with ERP systems such as Oracle and CRM systems such as Salesforce as well as MS Office products including Word, Excel, and Outlook.
  • Previous client and customer service experience & thrive in a busy customer service environment.
  • Strong written and verbal communication skills in English (+ other European language desirable).
  • High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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