Order Management Specialist- 10 Month Fixed Term

6 months ago

Little Chalfont, United Kingdom Cytiva Full time

**Be part of something altogether life-changing**

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

What you’ll do:
We are seeking an **Order Management Specialist **to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to remittance whilst delivering increased customer satisfaction through exceptional customer care.
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout

Who you are:

- Possess excellent communication and customer service skills
- Highly organized and able to prioritize workload
- Competent MS Office skills and be comfortable working with different systems
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Previous client and customer service experience & thrive in a busy customer service environment
- Knowledge of Oracle or similar ERP system
- Flexible and collaborative team member
- Fluent (both written and verbal) in English (and Dutch or French would be an advantage)

**It would be a plus if you also possess previous experience in**:

- Previous experience of working within a manufacturing environment

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

Dutch

French

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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