Order Management Specialist

7 months ago

Little Chalfont, United Kingdom Cytiva Full time

Order Management Specialist - Nordics

**Little Chalfont, UK - Hybrid role 1-4 days in the office**

**Help us improve access to life-changing therapies that can transform human health**

We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.

Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.

We are looking for an Order Management Specialist to work with our expert Customer Service/Order Management team. Do you have a passion for CUSTOMER SERVICE/ORDER MANAGEMENT? Then we would love to hear from you.

**What you’ll do**

We are seeking an Order Management Specialist to provide seamless support to our customers and distributors. Using our own initiative, you’ll solve problems from initial query right through to resolution and order entry, and you’ll deliver increased customer satisfaction through exceptional customer care.
- Build close relationships with customers and commercial partners and respond To queries in a timely and professional manner.
- Accurately process order entries to deliver to customer expectations.
- Proactively handle backlogs, replacements, and free of charge shipments.
- Follow shipment and installation to ensure revenue collection occurs on time.
- Communicate with appropriate individuals throughout

**Who you are**
- Possess excellent communication and customer service skills
- Highly organized and able to prioritize workload
- Problem solver who takes initiative and has a strong attention to detail
- Have previous client and customer service experience
- Thrive in a busy customer service environment
- Flexible and collaborative team member
- Fluent (both written and verbal) in Swedish, as well as in English

**Who we are**

Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career.

Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page

Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients.

Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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