Customer Service Specialist

4 months ago

Little Chalfont, United Kingdom Cytiva Full time

**Customer Service Specialist - Hybrid working**

**Be part of something altogether life-changing**

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term. Your health and wellbeing are important to us and together we will not compromise on safety in the workplace or the environment.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

**What you’ll do**
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

**_ Provide the following specific support for customers:_**
- Management of service requests
- Invoicing of service requests
- Closing service requests
- Monitor and follow-up on customer queries

**Who you are**
- Written and oral fluency in English (an additional European language Dutch or French)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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