Order Management Specialist

6 months ago

Little Chalfont, United Kingdom Cytiva Full time

**Order Management Specialist (Nordics) - 12 month FTC - Hybrid - 3 Days Onsite**

**Be part of something altogether life-changing**

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. With associates across 40 countries, Cytiva is a place where every day is a learning opportunity - so you can grow your career and expand your skills in the long term.

Cytiva is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

**Order Management Specialist** **Nordics**

**What **you’ll** do**:

- Process customer orders in compliance with company policies and standard operating procedures.
- Demonstrate excellent data entry skills to quickly and accurately review and input data.
- Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric.
- Provide export documentation and full customs compliance requirements.
- Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints.
- Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable.
- Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction.
- Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction.
- Utilise Problem Solving to drive to root cause and implement countermeasures.
- Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Answering the telephone / forwarding calls.
- Manage incoming correspondence and re-direct if needed to the departments/persons in charge.
- Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX).

**Who you are**:
**Education or Experience**:

- High school degree (or equivalent experience) with minimum 1-2 years of relevant work experience in a fast-paced Order Management role
- Experience with ERP systems such as Oracle and CRM systems such as SFDC as well as MS Office products including Word, Excel, and Outlook

**Knowledge and skills**:

- Strong written and verbal communication skills
- Fluent in English
- Additional Nordic languages are a bonus
- Export knowledge
- High attention to detail with the ability to effectively review and understand sales agreements, proposals, purchase orders, and related information.
- Strong focus on driving customer satisfaction
- Demonstrating an attitude of collaboration, leadership, and accountability,
- Good problem solving and analytical skills.
- Demonstrating good judgment and initiative
- Self-motivated, confident, reliable, and able to plan and follow up on outstanding issues.
- Able to operate in a fast-paced environment.
- Should be an outgoing, positive, team player.
- Strong sense of accountability
- EDI experience with electronic orders and invoices desirable

**It would be a plus if you also **possess** **previous** experience in**:

- Export/ import
- Biopharmaceutical industry

At Cytiva we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

One or more Nordic language is an advantage but not a must

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

  • Order Management Specialist

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    Order Management Specialist - Nordics **Little Chalfont, UK - Hybrid role 1-4 days in the office** **Help us improve access to life-changing therapies that can transform human health** We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare,...

  • Order Management Specialist Cytiva

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...

  • Order Management Specialist

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...

  • Order Management Professional

    4 weeks ago

    Little Chalfont, United Kingdom Cytiva Full time

    Career Opportunities at CytivaWe are a global leader in the life sciences industry, offering exciting career opportunities for talented individuals. As an Order Management Specialist (Export team), you will be part of a dynamic team that drives business growth and excellence.This role is perfect for those who thrive in fast-paced environments and are...

  • Order Management Specialist

    7 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Order Management Specialist- 10 Month Fixed Term

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...

  • Life Sciences Export Specialist

    4 weeks ago

    Little Chalfont, United Kingdom Cytiva Full time

    Cytiva: A Leader in Life SciencesAt Cytiva, we are committed to providing innovative solutions for the life sciences industry. Our customers are at the forefront of transforming human health through groundbreaking research and development.We are seeking a highly skilled Order Management Specialist (Export team) to join our expert Customer Service/Order...

  • International Trade Coordinator

    4 weeks ago

    Little Chalfont, United Kingdom Cytiva Full time

    Join Our Expert Team at CytivaWe are a team of dedicated professionals passionate about delivering exceptional results. As an Order Management Specialist (Export team), you will play a critical role in driving business growth and excellence.This role offers a unique opportunity to develop your skills and expertise in international trade and logistics. If you...

  • Customer Service Specialist

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Customer Service Specialist - Hybrid working** **Be part of something altogether life-changing** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative...

  • Customer Service Specialist

    6 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Customer Service Specialist - Hybrid working - Fixed Term Contract** **Be part of something altogether life-changing** Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to...

  • Order Processing Expert

    4 weeks ago

    Little Driffield, East Yorkshire, United Kingdom Staff Power Group Full time

    We are seeking an experienced Order Processing Expert to join our team in Driffield.In this role, you will be responsible for tracking and processing orders, invoices, credit notes, and collections in a timely and accurate manner.Requirements:Proven experience in order processing and customer service.Strong organizational and time management skills.This role...

  • Order Management Team Lead

    22 hours ago

    Little Driffield, East Yorkshire, United Kingdom Despatch Cloud Full time

    About the OpportunityWe are excited to offer an Order Management Team Lead position at Despatch Cloud. As a vital member of our commercial team, you will be responsible for managing our digital presence, keeping up with industry trends, and funnelling our expertise into value-driven content that resonates with our audience.The ideal candidate will have a...

  • Order Operations Leader Northern Europe

    6 months ago

    Chalfont Saint Giles, United Kingdom GE Healthcare Full time

    **Job Description Summary**: Leads the PCS Order Operations team for Northern Europe to execute on Customer’s orders from Order receipt to Equipment logistics through to Customer Acceptance and Warranty start. Sets and drives the operating mechanisms to execute the transactions through the business, interacting effectively with the various stakeholders,...

  • Regional Marketing Specialist

    7 months ago

    Little Chalfont, United Kingdom Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Part Time Administrator

    6 months ago

    Little Chalfont, United Kingdom Robsons Estate Agents Full time

    **PART TIME ADMINISTRATOR** **Minimum of 3 days (Wednesday to Friday, 8.45am to 5.45pm)** **Responsibilities** - Ordering of various products including professional imagery, EPCs and floorplans - Producing brochures and correspondence relating to property marketing and subsequent sales - Implementing client identification checks when required - Keeping...

  • Asset Valuation Specialist

    4 days ago

    Little London, United Kingdom Reed Specialist Recruitment Ltd Full time

    Job Summary:We are looking for an experienced Asset Valuation Specialist to join our team at Reed Specialist Recruitment Ltd. As an Asset Valuation Specialist, you will be responsible for conducting thorough assessments of assets to determine their condition and value.Key Responsibilities:Conduct thorough inspections of assets to determine their condition...

  • Commercial Management Specialist

    4 days ago

    Little Driffield, East Yorkshire, United Kingdom PIVT Group Full time

    Are you an experienced professional with a passion for commercial management and contract control? Our client is seeking a Commercial Management Specialist to join their dynamic Rental Department.This pivotal role will be responsible for managing contracts from end to end and ensuring the commercial integrity of rental contracts.The estimated salary range...

  • Cleaner (Part-time)

    6 months ago

    Chalfont, United Kingdom TC Facilities Management Full time

    **Shift Pattern**: 5 days per week - Mon - Fri Start Time & End Time 4-8pm Hours Per Week: 20 hours contract **About The Role** Do you love to clean? Do you get a sense of satisfaction in completing a task? Do enjoy making sure everything is clean and safe for customers? You could be joining our team of hardworking cleaning heroes supporting our...

  • Director of Administrative Services

    6 days ago

    Little Chalfont, United Kingdom Recco Full time

    An exciting opportunity awaits an accomplished Academic Executive Assistant to become an integral part of Recco's dynamic team. This Administration Support Specialist position involves providing top-notch support to the Managing Director and their immediate team.About the RoleAs a highly skilled administrator, you will be responsible for coordinating key...

  • Administrative Support Specialist

    7 days ago

    Little Chalfont, United Kingdom Recco Full time

    Recco invites applications from accomplished professionals seeking a challenging role as an Academic Executive Assistant. As the primary EA/administrator for the Managing Director, you will play a pivotal role in maintaining smooth office operations.About Our Ideal CandidateWe seek an experienced administrator with a proven track record of delivering...