IT Operations Specialist

3 weeks ago

Little Chalfont, United Kingdom Systematix Full time

Systematix is currently seeking an IT Operations Analyst to assist with the implementation of a diverse IT Operations network for a leading Life Sciences technology company.

About the Project

As an Infrastructure Operations Analyst for the Client Technologies division, you will provide support for executives and general IT Operations, including service desk, system administration, development, security, and support of all relevant IT infrastructure, systems, and applications.

About the Responsibilities

  • Provide user and administrative support for IT systems, applications, and infrastructure.
  • Offer technical guidance to users and management for IT-related issues and queries.
  • Perform maintenance and troubleshooting of all relevant hardware, software, and systems.
  • Assist the Manager/Supervisor in developing a desktop support and local server systems strategy.
  • Perform maintenance and troubleshooting of all relevant hardware and software.
  • Implement and support network operating systems and services.
  • Configure, install, and deploy all PCs and PC-related peripherals.
  • Configure, install, deploy, and support desktop management suites.
  • Support local manufacturing systems.
  • Develop and maintain appropriate desktop and server-related procedures and ensure these procedures are enforced.
  • Develop and maintain appropriate disaster recovery procedures.
  • Develop a working knowledge of department-specific applications.
  • Stay up-to-date with technical aspects of PC-LAN computing environments.
  • Provide project management for implementations and roll-outs.
  • Provide the Manager/Supervisor with equipment projections and assist with purchasing.
  • Perform daily backup procedures as defined by technical leads.
  • Identify opportunities and recommend solutions for improving service, efficiency, and effectiveness.
  • Perform system analysis and utilisation reports as required.
  • Log into and use the telephone and computer-based Service Desk system to record all support activities.

About the Qualifications

  • Associate's Degree in Information Technology (or equivalent).
  • Up-to-date professional IT certification.
  • 4+ years of experience providing second-line end-user desktop support.
  • 4+ years of experience with PC applications, operating systems, and hardware.
  • Strong knowledge of IT hardware and associated peripherals.
  • Excellent knowledge of Microsoft operating systems and Office applications.
  • Ability to use technical documentation and diagnostic tools to solve hardware and software problems.
  • Ability to work as part of a team.
  • Excellent judgment and strong analytical skills, as well as follow-up and organisational skills.
  • Strong written and verbal communication skills.
  • Ability to perform risk assessments.
  • Willingness to provide out-of-hours support and coverage for national holidays.

About the Role

This is a 3-month rolling contract to be performed onsite at our client's location in the South East England area.

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