IT Support Specialist
4 weeks ago
Job Title: 2nd Line IT Support
Company: Principal IT
We are seeking a skilled 2nd Line IT Support Engineer to join our team at Principal IT. As a 2nd Line IT Support Engineer, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Performing diagnostic tests and troubleshooting to identify customer issues
- Completing builds of laptops, mobile phones, and iPads
- Triaging new and old customer issues
- Taking ownership of customer issues
- To be proactive and observant with any potential security risks
- Contributing and managing strategic projects as identified by the Service Desk Manager
Essential Skills:
- Great knowledge of SLA
- Good working knowledge of MS Windows - Ideally Workplace specific
- Understanding of Windows Server, MS Exchange, and AD (Users and Computers)
- Experience of Mobile Device and Application Management across Microsoft, Apple, and Android Platforms
The Package:
- 10% employer contributory pension scheme
- Up to 12...
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